CANCELLATION POLICY

Please read through our booking information and policies listed below. Once you place a booking with us we assume that you have read and accepted all the terms and conditions described on this website. When you are ready to place a booking, please contact us via email at info@coachellarentals.com. You must be 25 years or older to make a reservation. All persons under 21 years of age must be accompanied by a parent or legal guardian during their stay.

VILLA CANCELLATION POLICY

  • Cancellations that are made more than ninety (90) days prior to check-in are subject to a $350.00 cancelation fee. A cancellation notice in writing is required for all refunds.
  • Cancellations that are made ninety (90) days prior to check-in and are subject to a twenty-five percent (25%) non-refundable cancellation fee.
  • Cancellations that are made less than ninety (90) days prior to check-in and more than forty-five (45) days prior to check-in are subject to a 50% cancellation fee.
  • Cancellations or changes that result in a shortened stay, that are made within 30 days of the arrival date, forfeit the full advance payment and/or reservation deposit.
  • Any cancellation or early departure does not warrant any refunds or future credits. All refunds will be mailed seven (7) days after receipt of cancellation letter.

Cancellations for long weekend holidays, holiday’s, concert events, PNB Paribas, Easter week, Thanksgiving weekend, Christmas, New Years, all festivals including Coachella and Stagecoach are subject to forfeiture of full Reservation payment/Deposit.

Any exceptions to the cancellations, rules, and regulations as written here, must be approved in writing in advance. Securing a reservation with your reservation deposit/rental payment means you accept the terms and conditions of our Cancellation Policy. All sums due under the term of this Rental Agreement shall be considered as “rent”.

CANCELLATIONS: THERE ARE NO REFUNDS FOR THE COACHELLA, STAGECOACH, ANY OTHER FESTIVALS OR LONG HOLIDAY WEEKENDS. **All other rentals there is a strict fifty percent (50%) refund for cancellations more than 30 days before check-in date. 100% refund for cancellations more than 60 days before check-in date less booking fees. Any cancellation or early departure does not warrant any refunds or future credits.

**NOTE: THERE IS A MINIMUM OF 4 NIGHTS RENTALS FOR THE COACHELLA FESTIVALS AND STAGECOACH FESTIVAL, ALL OTHER RENTALS REQUIRES A 3 NIGHTS MINIMUM RENTAL NO EXCEPTIONS.
ALL BOOKING REQUIRES TO PROVIDE A COPY OF THE PAYING CREDIT CARD AND DRIVERS LICENSE OR PASSPORT.

REFUNDABLE SECURITY DEPOSIT/DAMAGE DEPOSIT: The property is fully furnished. A reservation deposit of $4,000.00 is required, we will be collecting $2,000.00 at the time you make the reservation. The balance of $2,000.00 will be an authorization only to your credit card requested seven (7) days prior check-in and cancelled after you check-out, please make sure the funds are available. Any damages will be charged to your security deposit.

HOUSEKEEPING POLICIES

While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, daily housekeeping it is available at an additional rate and it has to be requested one-week prior arrival. Guest staying over 14 days will incur extra cleaning charges.

PET POLICY

Pets are NOT allowed inside or outside the house at any time. Pet allergens can remain in a home for up to six months or more after a pet has been removed. If we find evidence of a pet inside the house, it will result in immediate eviction and forfeiture of all amounts paid and will result in additional Cleaning Fee charges to Guest as Excess Damage Cost and will be charged to the credit card on file or Guest security deposit.

NON-SMOKING PROPERTIES

Smoking is prohibited inside the Villa, Condo or any other rental property. Smoking is allowed outside only. Evidence of smoking inside will result in immediate eviction and forfeiture of all amounts paid, also it will result in an additional Cleaning Fee charges to Guest as Excess Damage Cost. This additional cost will be charged to the credit card on file or Guest security deposit.

CHECK-IN AND CHECK-OUT TIMES

Check-in time is after 4:00 PM (Pacific Time) and check-out is before 11:00 AM (PT)

TAXES

Villa City Taxes – An additional 13% charge will be added to your total.

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